Rob Mensching's Blog - page 12

It's amazing to think that it was just 6 months ago that we launched FireGiant. Things are going well. Customers from around the globe are signing up for our services. In fact, I just returned from a customer trip to China. However, today I want to leave you with something a little different.

Today is the day we've been working toward since the new adventure began. Today it is my privilege to introduce the new company to you. Today FireGiant steps into the light.

When I think "stealth mode", I think of ninjas. Ninjas are cool. I also think of black jets with angular panels that make the planes look like pigeons to radar. That's cool too. But "stealth mode" for a startup isn't cool. It's annoying, painful and lonely. But sometimes it is the right thing to do... at least for a little while. Here's why we are doing it.

I thought this might be an event some of you would find interesting.

This blog post was written by a new tool I've been working on called tinypost. You can read more about it at the tinypost github repository.

As developers we all know how hard it can be to name things. Variables in functions are usually pretty easy but naming a public function or class deserves some thought. Creating a new executable usually requires at least quick quick pause to consider options. Naming your children can also very challenging since the old "Rob2" or "RobEx" patterns of Win32/COM days are now so passe'. But trust me when I say that that none of those compare to the challenge of naming your company.

Providing clear and responsive support for our customers will be an important part of the company. To support (hah!) that goal, I spent a few days last week evaluating several different help desk/support software solutions. There are a lot of different options and none of them were perfect. So, I thought I'd write up what I found thus far and see if any of you had additional insight.

When I worked at Microsoft I used to read about startups on tech blogs and such. The funny thing is I cannot remember reading about any startups' experiences as they were just getting started. Now that it is my turn, I thought I'd try to capture some of the more mundane details about starting a startup. Maybe some of you will find it interesting.